Cresta's New Meta-Agent Builds More Agents

Customer experience platform Cresta has rolled out Conductor, a natural language agent builder designed to help enterprises spin up custom AI support agents without starting from scratch. Powered by the Claude Agent SDK underneath, Conductor packages years of accumulated customer interaction data and domain expertise into a streamlined development framework.

• Conductor uses a natural language interface to guide teams from an initial blueprint through implementation, testing, and continuous optimization.
• The underlying Claude Agent SDK handles the heavy lifting of gathering context, executing tool calls, and writing code.
• Cresta claims the tool cuts initial deployment time in half by enforcing deterministic rules for critical workflows while keeping standard conversations flexible.

Why should I care? Could be big
Meta-agents building other agents sound neat, but let's wait until real enterprises deploy this without breaking customer service.

Read the original: How Cresta turned CX expertise into an agent builder on the Claude Agent SDK